Shipping policy

Vastraambika Shipping Policy

Last Updated: 26 August 2026

At Vastraambika, we carefully pack every order and work with trusted logistics partners to ensure your products reach you safely and on time. Please review the following shipping terms before placing your order.

1. Order Processing & Dispatch

  • Dispatch Time: Orders are generally dispatched within 2 working days from the date the order is placed and payment is successfully confirmed.

  • Orders may occasionally require additional processing time due to unforeseen circumstances, high order volumes, holidays, or operational requirements.

  • Once your order has been dispatched, it will be handed over to our designated courier or logistics partner for delivery.

2. Delivery Timeline

  • Estimated Delivery: Orders are generally delivered within 2 to 12 working days from the date of dispatch.

  • Delivery timelines may vary depending on the delivery location, courier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control.

  • The delivery timeline is an estimate and does not constitute a guaranteed delivery date.

3. Shipping Address

  • Orders will be shipped strictly to the delivery address provided by the customer during checkout.

  • Customers are responsible for ensuring that the name, address, phone number, pincode, and other delivery details provided are accurate and complete.

  • Vastraambika will not be responsible for delays, failed deliveries, or additional shipping costs arising from incorrect or incomplete delivery information provided by the customer.

4. Order Tracking

Once your order has been dispatched, the tracking details will be shared with you through WhatsApp on your registered mobile number and/or email ID, wherever applicable.

You can use the tracking information to follow the progress of your shipment through the respective courier service.

5. Secure Packaging

We take reasonable care to ensure that every order is securely packed before dispatch.

Orders are packed using appropriate protective and tamper-evident packaging to minimize the possibility of damage during transit.

However, once a shipment is handed over to the courier partner, the package is transported through their logistics network and may be subject to circumstances beyond our direct control.

6. Damaged or Tampered Packages

Your safety and satisfaction are important to us.

If the parcel appears opened, torn, visibly damaged, or tampered with at the time of delivery, we strongly recommend that you:

  1. Refuse to accept the parcel from the courier delivery person.

  2. Inform Vastraambika immediately by emailing vastraambika@gmail.com.

  3. Mention your order number and provide photographs or other relevant details, if available.

Important

If a visibly tampered or damaged parcel is accepted by the customer, it may be treated as having been received in acceptable condition. Claims relating specifically to visible external tampering or damage may not be accepted after delivery.

For product-related damage or incorrect-product claims, please refer to our Return & Refund Policy, including the requirement for a continuous unboxing video.

7. Delivery Delays

We make every reasonable effort to ensure timely delivery. However, delivery may occasionally be delayed due to circumstances outside our control, including:

  • Adverse weather conditions

  • Natural disasters

  • Floods or other unforeseen events

  • Transportation disruptions

  • Public holidays

  • Courier network issues

  • Operational or technical issues with logistics partners

  • Incorrect or incomplete delivery information

  • Other unforeseen circumstances

In such situations, we will make reasonable efforts to coordinate with the courier partner and provide updates where possible.

However, Vastraambika cannot guarantee delivery within a specific timeframe when delays are caused by external logistics or circumstances beyond our reasonable control.

8. Failed or Returned Deliveries

If a shipment is returned to us due to reasons such as an incorrect address, incomplete address, recipient unavailability, refusal to accept the parcel, or repeated failed delivery attempts, additional shipping charges may apply if the customer requests re-dispatch.

Any refund, if applicable, will be processed in accordance with our applicable cancellation and refund policies, after considering the circumstances and costs involved.

9. Contact Us

For shipping-related questions, tracking concerns, or delivery issues, please contact us:

Corporate Office:
Vastraambika
No. 23, Second Street,
Perambur High Road,
Chennai – 600012.

Email: vastraambika@gmail.com
Phone: 9840004703

We appreciate your understanding and cooperation and thank you for choosing Vastraambika. ❤️